Credit/Collection Department On-Site Assistance
CCS can back up your internal efforts by providing seasoned credit/collections professionals with 25-30 years of corporate experience. The ability to evaluate the credit history of new clients is key to controlling your risk & loss potential. Our work is performed on-site and we present ourselves as your credit manager.
Infrastructure Evaluation/Consulting
Often times the first step towards a long-term solution is to look at your current processes, checks and balances, training levels, paper flow and department interaction. Once the problem areas are identified, a roadmap can be developed to help you achieve the necessary changes. CCS brings a new perspective and the ability to provide best-practice recommendations.
Coordination of Credit and Sales
We are frequently asked to help establish a protocol between these two areas. The credit/collection department exists to support and facilitate your sales effort, not be a roadblock to impede their progress. At the same time, the credit/collection department is a key control point to protect the firm’s assets. CCS specializes in creating an environment that allows these two key areas to work together as a team.
Temporary Credit & Collection Staffing
If you find your firm with a long-term need for staffing in this area, we are the firm to call. We only specialize in highly qualified staff to help for 90+ day projects.
Training
Many of our clients have staff involved in the collection cycle that lack the experience and background to effectively “get the job done” for your company. We can work one-on-one with these employees to make them more effective on a going-forward basis.
Third-Party Collections
If internal collection efforts do not produce the desired results, we are available to help you as a third party. Occasionally, showing your clients this progression will get their attention and lead to a resolution of the outstanding issue. We can also coordinate litigation in your behalf through our national network of collection attorneys.
